Sunday, October 7, 2012

AT&T to Cut Return Policy From 30 Days to 14 Days

AT&T is moving to a 14-day equipment return and service cancellation policy effective tomorrow, reveals an internal memo obtained by Engadget.

Policy/Process Beginning
October 7, 2012:
● Consumer customers who made a purchase before October 7 2012, fall under the previous 30-day policy.
● A conusmer customer can terminate service within the new 14-day Buyer's Remose (BRE) period without paying the early termination fee. After the 14th day, the early termination fee applies.
● The activation fee is refunded if the cancellation occurs within three days of activation.
● Defective and/or DOA equipment also movies to a 14-day BRE period for exchange ore replacement.
● Equipment returns/exchanges are accepted according to the National Retailer's policy.

Take a look at the full memo below...

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